Privacy Policy.

1. Who We Are

Forge & Frame Ltd (“we”, “us”, or “our”) is a structural steel fabrication and site-fitting company based in Edinburgh, Scotland. Our registered address is Unit 14, Port of Leith, Edinburgh, EH6 7GA. We are the data controller responsible for the personal information we collect through our website and in the course of our business operations.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact details — name, email address, telephone number, and postal address.
• Project and enquiry data — site addresses, project specifications, drawings, and any correspondence related to quotations or contracts.
• Technical data — IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website.
• Usage data — information about how you use our website, products and services.

3. How We Use Cookies

Our website uses cookies to distinguish you from other users and to provide you with a good browsing experience. The cookies we use include:

• Essential cookies — required for the operation of our website, such as maintaining your session.
• Analytical cookies — help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality cookies — allow us to remember choices you make and provide enhanced features.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Typical purposes include:

• To provide quotations, technical advice, and project estimates.
• To carry out our contractual obligations to you.
• To notify you about changes to our services or terms.
• To improve our website, products, and services.
• To comply with legal and regulatory obligations, including health and safety and UKCA certification requirements.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax and contractual purposes, we typically retain project and customer records for a minimum of six years.

6. Your Rights

Under UK data protection law, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — request that we correct any inaccurate or incomplete data.
• Erasure — request that we delete your personal data where there is no good reason for us continuing to process it.
• Restriction — request that we suspend the processing of your personal data.
• Data portability — request the transfer of your personal data to you or a third party.
• Objection — object to our processing of your personal data where we are relying on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us:

• Email: info@steelfabricator.co.uk
• Telephone: +44 131 496 0777
• Address: Forge & Frame Ltd, Unit 14, Port of Leith, Edinburgh, Scotland, EH6 7GA

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this page periodically for the latest information.